LaJava a roasting house is committed to providing our customers with exceptional service and total satisfaction. We promise you the highest quality foods and ingredients. For return authorization or questions about your order, please call us at 920-662-0500 between normal business hours (8:00am and 5:00pm Central Time, Monday through Friday) and please allow for a 12- to 24-hour response. Or send an e-mail to firstname.lastname@example.org
Refunds and exchanges are provided for non-perishable products returned in salable condition within 30 days of receipt with return merchandise authorization (RMA). Refunds or credits will be provided in the case of spoilage, spillage, damage, or an error on our part. A valid RMA number must be included on the shipping label or we will refuse the package. Full credit for the returned item(s) will be issued for unopened and undamaged merchandise within 10 business days of our receipt of the returned package. We do not issue call tags, and all return shipping charges are the responsibility of the customer.
Your card will be credited on receipt of the return, and you will be notified via email. Any and all shipping costs cannot be refunded. After 30 days past your receipt of shipment, no returns are accepted. We cannot offer refunds, credit, or exchanges if you made a selection that does not appeal to your palate.